Where Care Actually Gets Lost

Where Care Actually Gets Lost

Where Care Actually Gets LostHelen De-Lovely, LCSW
Published on: 02/09/2026

They mailed us a mocktail kit for a conference about medical billing. I made one, sat down for eight hours of panels, and watched a room full of hospital executives describe my Tuesday. Here's what they said, the one thing I didn't expect to feel, and what it means if you're the one trying to get an appointment.

insurancecredentialingmedicaidpracticeossalt lake city therapist
Why the Wait Is So Long

Why the Wait Is So Long

Why the Wait Is So LongHelen De-Lovely, LCSW
Published on: 01/09/2026

The months-long wait to see an in-network therapist isn't about demand. It's about credentialing — and here's what my team and I built to fix it in my own practice.

insurancecredentialingpracticeos
Utah Medicaid Will Reimburse Your Gas Money to Therapy — Here's How | The Salt Lake City Therapist

Utah Medicaid Will Reimburse Your Gas Money to Therapy — Here's How | The Salt Lake City Therapist

Utah Medicaid Will Reimburse Your Gas Money to Therapy — Here's How | The Salt Lake City TherapistHelen De-Lovely, LCSW
Published on: 18/08/2026

Traditional Utah Medicaid members can get reimbursed 18¢/mile (up to $300/month) for driving themselves to appointments — how to set up NEMT mileage reimbursement before your next visit.

Health & Wellnessmedicaidutah medicaidmedicaid mileage reimbursement
Alma vs. Headway: Why I'm Choosing Neither | The Salt Lake City Therapist

Alma vs. Headway: Why I'm Choosing Neither | The Salt Lake City Therapist

Alma vs. Headway: Why I'm Choosing Neither | The Salt Lake City TherapistHelen De-Lovely, LCSW
Published on: 30/07/2026

Everyone frames it as Alma vs. Headway. I think that's the wrong question. Here's why I'm doing insurance the hard way instead — and what it means for my clients.

Alma vs Headway for therapistsHeadway therapist pay cutsAetna Alma rate cut 2026therapist insurance credentialingdirect insurance credentialing therapistThe Salt Lake City TherapistAlma vs Headway